What are the terms of the exchange policy?
- Customers can only exchange their order within 7 days after an order has been delivered..
- Gift cards/vouchers are non-refundable.
How does the return/exchange process work?
- Self-Ship: We do not have a reverse pick up facility, we request you to Send the parcel by courier at address mentioned on shipping label and don't forget to share courier slip.
- Then we will verify the product that is it belong to us or not because in this scenario many customers are trying to cheat by send us wrong item and must have to mail us recording video at (firstname.lastname@example.org) while open the packaging.
- If we found something wrong, then we have right to refuse your request.
How do i self-ship the products?
- Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.